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Taking a Hit for the Team

Posted on Thursday, December 12th, 2019

Dave!On Friday I was walking through a parking lot to the mini-mart when a car came bombing around a corner and hit me. I was knocked down and my keys and iPhone went flying. They weren't driving terribly fast... but it was way too fast for a parking lot and totally fast enough to knock me off my feet.

The screen protector on my iPhone was shattered. But when I removed it the iPhone was in flawless condition. Since nothing was broken (including me) I told them to be more careful and slow down, then went on with my life.

My cat Jenny examining the totally busted screen protector for my iPhone.

Alas, the next morning my iPhone display was "banding" (there were dark stripes going across the display). Later in the evening my display was getting progressively dark and when I woke up on Sunday it was completely black.

I am still traumatized from the heinous fucking treatment I had to endure courtesy of Apple "Support" when I attempted to make a claim on my AppleCare+ insurance plan... so it will be a while before I'm ready to blog about that bullshit. But I absolutely will. Suffice to say that Apple "Support" is made of 100% asshole, still, and the number of times I heard "There's nothing I can do!" from "support" leads was staggering. Which means either A) They are lying for whatever reason, or B) Apple management doesn't empower their leads with the power to do A-N-Y-T-H-I-N-G! Which is fucking insane. And sets up their entire "support" organization up for failure. Which may be the plan. I have no fucking clue.

Eventually I did FINALLY manage to get my phone replaced and it arrived today.

Setting up a replacement iPhone is blissfully effortless. You log in to iCloud and restore from a backup. BLAM! You're done.

Except... not so much.

After my email accounts transfered over, I had the same error THAT I HAD A YEAR AGO when I got a new phone. The same error THAT I HAD THREE MONTHS AGO when I got a new phone.

A message pops up which says "CANNOT VERIFY SERVER IDENTITY"...

Cannot Verify Server Identity.

You click "Details" and the pop-up disappears but nothing happens.

You click "Cancel" and the pop-up disappears but nothing happens.

Then the dialog box comes back over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over AND FUCKING OVER AGAIN! And it simply will not stop no matter what you do. Every five seconds it comes back.

When you search through Apple's knowledgebase, you'll see that this bug has been discussed SINCE TWO-THOUSAND-FUCKING-SIXTEEN! It's been around and been reported FOR THREE DAMN YEARS! And Apple won't do fucking shit to fix it. Your ONLY option is to delete your email account and start over. Which means that migrating your email accounts is essentially useless. How damn hard is it to have the "Details" button bring up a sheet where you can choose to "trust" the server?

I guess Apple has bigger fish to fry.

Like ensuring that their "support" team treats their customers like shit.

Comments

  1. Nicole W. says:

    Welcome to the Bumper Club. Mo & I hope you recuperate quickly!!

  2. kapgar says:

    Damn, dude. Are you sure you’re okay?

  3. J.P. says:

    Apple has never been good handling IMAP accounts but they’re getting worse instead of better at it. I have the same exact issue you have and it is infuriating. Since iOS 13 IMAP has gotten worse, with fetch not reliably working, even after getting through the “details” fiasco.

  4. martymankins says:

    Getting hit by a car… that’s a big deal. Hope you are healing.

    As for the AppleCare replacement of the phone, I can’t image them being all weird about it, but anything is possible nowadays. It’s been years since I’ve had to do a phone replacement due to damage. Glad to hear they did replace it.

    As for the server identity error shit, so annoying. It’s done that for far too long. Eventually I get it go away, but it takes way too many tries and the interface is never intuitive enough to know what steps to take to get it the right information.

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