Weather here in the Greater New York Area is pretty shitty. A lot of flights have been canceled or delayed both in and out. I am fairly lucky in that mine was only delayed two hours.
At least I was lucky until I found out my hotel shuttle stopped running an hour before I landed.
How the hell can you claim to service a major metropolitan airport like Newark and not have a 24-hour shuttle? And, if your hotel is such a fucking joke that they don't have a 24-hour shuttle for a major airport, then why don't you put that info on your website? Oh, that's right... because if you put it on your website, nobody would bother to book your worthless shit, because nobody knows if their flight might be delayed past your shuttle cut-off!
The more I think about it, the madder I get. Not so much for the $20 I had to pay a taxi, but for the principle of it all. Flights are still on delay and will be landing throughout the early morning. When I checked into the hotel, there were at least a dozen key-cards set-up for visitors not yet arrived because of weather delays. In service to your customers, wouldn't you at least try to accommodate the circumstances and keep a driver on-staff a few extra hours?!? If I were the manager and couldn't get anybody to fill those extra hours, I'd bite the bullet and drive the stupid shuttle myself. It's what you do when you're in the business of customer service.
Or so one would hope.
Given all the travel I endure, you'd think that I'd stop being surprised at the shit I get put through on such a regular basis. But I never do. I'm always clinging to the dream that businesses will go that extra mile for their customers... or at least not mislead those customers on their website.
But it's a dream that fails more often than not. A dream that dies a little more with each failure. A dream that shouldn't really be dream at all, but an expectation of how things should be.
But so rarely are.