Not two minutes after I've sat down at my desk, I am told I have a phone call from "Rosetta." I don't know anyone named Rosetta, but heaven only knows that's something that's been missing in my life, so I accept the call. It went something like this...
Rosetta: I am calling because I visited your web site and really enjoyed it, but I am seeing that you don't have very good placement on search engines like AOL, MSN, and Google... am I right about that?
Me: WHAT?!? What are you talking about? What web site?
Rosetta: Oh let me see here... I've got the name right here...
Me: So you like my web site but you don't know the name of it?!?
Rosetta: It's DaveWeb.com... yes, DaveWeb.com!
Me: Well, there's nothing going on at DaveWeb.com... I'm not putting anything there right now. What did you like so much about a site that has nothing on it?
Rosetta: Oh, if there's nothing there, then that's probably why it's not showing up on search engines then.
Me: Tell me, don't you find it embarrassing that you've told me you like my site when you've never even seen it? Don't you feel incredibly stupid about being such a bad liar?
Rosetta: You have a nice day. =click=
When it comes to telemarketing calls, this is about as moronic as it gets. First of all, even though DaveWeb is not being updated right now, it's the #1 hit on Google, MSN and AOL when you actually type in "DaveWeb" so I can only guess that in addition to not bothering to even look at my site, they didn't bother to see how it's actually ranked in search engines either. Does this type of scam ever work for anybody?
Oh, and this just in... VERIZON DSL SUCKS ASS!!
After Verizon canceled and then reinstating my DSL order twice, I finally got everything straightened out after having spent nearly two hours on the phone. Third time's a charm, right? Uhhh... no. I am now getting emails telling my that my DSL install is scheduled for March 8th... but the name, address, and phone number referenced in the email are not mine.
So, if your name is "Angela" and you live in "Stafford, Virginia" - then, congratulations, your DSL installation is underway!
Naturally, the email says that it "was sent from a notification-only e-mail address that cannot accept incoming e-mail messages" so my only choice is to call the idiots.
After yet another hour on the phone this morning trying to get everything straightened out AGAIN, I am still not sure if or when I am ever going to get a DSL line installed. Which begs the question: does Verizon ever use their own customer service line to see how absurd it is? Nobody has the capability to do anything. All they do is take your name, then pass you on to another department. This morning I've been through Tech Support, Billing, Sales, Equipment, and was then transferred back to Tech Support where I started in the first place. Nobody knows anything.
How does Verizon make any money when they keep their departments tied up on the phones all day not doing anything but passing people around? Why don't they have a SINGLE department you can call with people there who can actually DO SOMETHING when there is a problem? The ridiculous system they have now does nothing but waste everybody's time and money. If I were a Verizon stockholder, I'd be absolutely furious to know that my investment was being pissed away on paying employees for stupid shit like this.
Verizon's Chairman and Chief Executive Officer is Ivan G. Seidenberg. And Ivan, may I call you Ivan? You desperately need to reorganize your support system for DSL customers. You might want to start out by FIRING the INCOMPETENT DUMBASSES of everybody responsible for the "pass-the-buck" policy that's currently in place. Then tell whoever you hire to replace them that the very meaning of "Customer Service" is to SERVE THE CUSTOMER!! You are not SERVING THE CUSTOMER when you waste hours of their time and provide them no answers and no way to solve their problems. The only thing I was served today was my own ass.
I'm beginning to wonder if saving $20 a month was worth my time in Verizon purgatory?